Shipping & returns

Where we ship

Anywhere in the United States, including Alaska, Hawaii and APO/FPO addresses, at the same rates. Outside the US? Write to us before you order and we’ll quote shipping honestly. Sometimes it makes sense, and sometimes we’ll tell you it doesn’t.

What shipping costs

• Orders of $100 or more ship free.
• Orders under $100 ship for a flat $8.

Your total at checkout always includes shipping, so there are no surprises.

When it ships

We pack orders within two business days of payment and email you a tracking link the day your parcel leaves. Most orders arrive 3–7 business days after that, depending on where you are.

How it’s packed

Paper, cardboard and paper tape: no plastic fill and no plastic mailers. Almost all of it can go straight into the recycling or the compost.

Returns

Changed your mind? You have 30 days from delivery to send something back.

• Items should be unused and in their original condition. Candles and balms need to be unopened.
• Email us first with your order details, and we’ll send return instructions.
• Once the return reaches us, we refund your original payment method within five business days.
• Return shipping is yours to cover, unless we made a mistake or the item arrived damaged.

Damaged, faulty or not what you ordered

Send us a photo within 14 days of delivery and we’ll send a replacement or a full refund, shipping included. Your choice. You won’t need to send the item back unless we ask.

If something breaks later

We choose things to last, and we stand by that. If something we sold you fails in normal use within a year, tell us and we’ll repair it, replace it or refund it. Ordinary wear (a scuffed mug, a darkened skillet) isn’t a fault; it’s character.

Questions

Email hello@yellowstoneretail.xyz and a real person will reply within one business day.